Frequently Asked Questions
Everything you need to know about transforming your living space.
What is the standard shipping time for home decor and furniture?
Most items are processed within 2-3 business days. Depending on your location, standard delivery typically takes 5-10 business days. Larger furniture pieces may require additional time for white-glove handling.
Do you offer a warranty on your products?
Yes, all our products come with a 1-year limited warranty covering manufacturing defects. We stand by the quality of our craftsmanship to ensure your home remains beautiful for years to come.
What is your return policy if an item doesn't fit my space?
We offer a 30-day return window for most items. If a product isn't the right fit, please ensure it is in its original packaging and condition to receive a full refund, minus shipping costs.
Are your materials sustainably sourced?
At The Genie Company, we prioritize eco-friendly practices. We partner with suppliers who use reclaimed wood, organic textiles, and low-VOC finishes whenever possible to minimize our environmental footprint.
Can I track my order once it has been placed?
Absolutely. Once your order ships, you will receive an email notification with a tracking number and a link to monitor your package's journey directly to your doorstep.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Affirm to help you budget for your larger home investments.