Returns & Exchanges

At The Genie Company, we want you to be completely satisfied with your home upgrades, which is why we offer a 30-day hassle-free return policy on all eligible products. If your purchase doesn't perfectly fit your space, we are here to help you find the right solution through a return or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack your items in their original packaging, ensuring all hardware, manuals, and accessories are included to qualify for a full refund.

• 3.
  Ship It Back

  Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.